A framework for improving error detection and correction in spoken dialog systems

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dc.contributor.author Griol Barres, David
dc.contributor.author Molina López, José Manuel
dc.date.accessioned 2021-09-15T14:42:16Z
dc.date.available 2021-09-15T14:42:16Z
dc.date.issued 2016-11-01
dc.identifier.bibliographicCitation Griol, D., Molina, J.M. A framework for improving error detection and correction in spoken dialog systems. Soft Comput 20, 4229–4241 (2016). https://doi.org/10.1007/s00500-016-2290-z
dc.identifier.issn 1432-7643
dc.identifier.uri http://hdl.handle.net/10016/33274
dc.description.abstract Despite The Recent Improvements In Performance And Reliably Of The Different Components Of Dialog Systems, It Is Still Crucial To Devise Strategies To Avoid Error Propagation From One Another. In This Paper, We Contribute A Framework For Improved Error Detection And Correction In Spoken Conversational Interfaces. The Framework Combines User Behavior And Error Modeling To Estimate The Probability Of The Presence Of Errors In The User Utterance. This Estimation Is Forwarded To The Dialog Manager And Used To Compute Whether It Is Necessary To Correct Possible Errors. We Have Designed An Strategy Differentiating Between The Main Misunderstanding And Non-Understanding Scenarios, So That The Dialog Manager Can Provide An Acceptable Tailored Response When Entering The Error Correction State. As A Proof Of Concept, We Have Applied Our Proposal To A Customer Support Dialog System. Our Results Show The Appropriateness Of Our Technique To Correctly Detect And React To Errors, Enhancing The System Performance And User Satisfaction.
dc.description.sponsorship This work was supported in part by Projects MINECO TEC2012-37832-C02-01, CICYT TEC2011-28626-C02-02, CAM CONTEXTS (S2009/TIC-1485).
dc.language.iso eng
dc.publisher Springer
dc.rights © 2016, Springer-Verlag Berlin Heidelberg
dc.rights Atribución-NoComercial-SinDerivadas 3.0 España
dc.rights.uri http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.other error detection and correction
dc.subject.other user modeling
dc.subject.other spoken dialog systems
dc.subject.other human-computer interaction
dc.subject.other conversational interfaces
dc.title A framework for improving error detection and correction in spoken dialog systems
dc.type article
dc.subject.eciencia Informática
dc.identifier.doi https://doi.org/10.1007/s00500-016-2290-z
dc.rights.accessRights openAccess
dc.relation.projectID Gobierno de España. TEC-2012-37832-C02-01
dc.relation.projectID Comunidad de Madrid- S2009/TIC-1485
dc.relation.projectID Gobierno de España. TEC-2011-2826-C02-02
dc.type.version submittedVersion
dc.identifier.publicationfirstpage 4229
dc.identifier.publicationissue 11
dc.identifier.publicationlastpage 4241
dc.identifier.publicationtitle SOFT COMPUTING
dc.identifier.publicationvolume 20
dc.identifier.uxxi AR/0000018343
dc.contributor.funder Comunidad de Madrid
dc.contributor.funder Ministerio de Economía y Competitividad (España)
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