A framework for improving error detection and correction in spoken dialog systems

Griol Barres, David; Molina López, José Manuel

Publication:
A framework for improving error detection and correction in spoken dialog systems

dc.affiliation.dpto	UC3M. Departamento de Informática	es
dc.affiliation.grupoinv	UC3M. Grupo de Investigación: Inteligencia Artificial Aplicada (GIAA)	es
dc.contributor.author	Griol Barres, David
dc.contributor.author	Molina López, José Manuel
dc.contributor.funder	Comunidad de Madrid	es
dc.contributor.funder	Ministerio de Economía y Competitividad (España)	es
dc.date.accessioned	2021-09-15T14:42:16Z
dc.date.available	2021-09-15T14:42:16Z
dc.date.issued	2016-11-01
dc.description.abstract	Despite The Recent Improvements In Performance And Reliably Of The Different Components Of Dialog Systems, It Is Still Crucial To Devise Strategies To Avoid Error Propagation From One Another. In This Paper, We Contribute A Framework For Improved Error Detection And Correction In Spoken Conversational Interfaces. The Framework Combines User Behavior And Error Modeling To Estimate The Probability Of The Presence Of Errors In The User Utterance. This Estimation Is Forwarded To The Dialog Manager And Used To Compute Whether It Is Necessary To Correct Possible Errors. We Have Designed An Strategy Differentiating Between The Main Misunderstanding And Non-Understanding Scenarios, So That The Dialog Manager Can Provide An Acceptable Tailored Response When Entering The Error Correction State. As A Proof Of Concept, We Have Applied Our Proposal To A Customer Support Dialog System. Our Results Show The Appropriateness Of Our Technique To Correctly Detect And React To Errors, Enhancing The System Performance And User Satisfaction.	en
dc.description.sponsorship	This work was supported in part by Projects MINECO TEC2012-37832-C02-01, CICYT TEC2011-28626-C02-02, CAM CONTEXTS (S2009/TIC-1485).	en
dc.identifier.bibliographicCitation	Griol, D., Molina, J.M. A framework for improving error detection and correction in spoken dialog systems. Soft Comput 20, 4229–4241 (2016). https://doi.org/10.1007/s00500-016-2290-z	en
dc.identifier.doi	https://doi.org/10.1007/s00500-016-2290-z
dc.identifier.issn	1432-7643
dc.identifier.publicationfirstpage	4229
dc.identifier.publicationissue	11
dc.identifier.publicationlastpage	4241
dc.identifier.publicationtitle	SOFT COMPUTING	en
dc.identifier.publicationvolume	20
dc.identifier.uri	https://hdl.handle.net/10016/33274
dc.identifier.uxxi	AR/0000018343
dc.language.iso	eng	en
dc.publisher	Springer	en
dc.relation.projectID	Gobierno de España. TEC-2012-37832-C02-01	es
dc.relation.projectID	Comunidad de Madrid- S2009/TIC-1485	es
dc.relation.projectID	Gobierno de España. TEC-2011-2826-C02-02	es
dc.rights	© 2016, Springer-Verlag Berlin Heidelberg
dc.rights	Atribución-NoComercial-SinDerivadas 3.0 España
dc.rights.accessRights	open access	en
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.eciencia	Informática	es
dc.subject.other	error detection and correction	en
dc.subject.other	user modeling	en
dc.subject.other	spoken dialog systems	en
dc.subject.other	human-computer interaction	en
dc.subject.other	conversational interfaces	en
dc.title	A framework for improving error detection and correction in spoken dialog systems	en
dc.type	research article	*
dc.type.hasVersion	SMUR	*
dspace.entity.type	Publication