Publication:
End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems

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URI: https://hdl.handle.net/10016/7801
ISSN: 0306-4573
DOI: 10.1016/j.ipm.2009.07.002
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aedo_enduser_ipm_2010_ps.pdf (761.78 KB)
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2010-01
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Elsevier
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Abstract
Response to large-scale emergencies is a cooperative process that requires the active and coordinated participation of a variety of functionally independent agencies operating in adjacent regions. In practice, this essential cooperation is sometimes not attained or is reduced due to poor information sharing, non-fluent communication flows, and lack of coordination. We report an empirical study of IT-mediated cooperation among Spanish response agencies and we describe the challenges of adoption, information sharing, communication flows, and coordination among agencies that do not share a unity of command. We analyze three strategies aimed at supporting acceptance and surmounting political, organizational and personal distrust or skepticism: participatory design, advanced collaborative tools inducing cognitive absorption, and end-user communities of practice.
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11 pages, 4 figures.
Keywords
Emergency management information systems, IS acceptance, Participatory design
Bibliographic citation
Information Processing and Management, 2010, vol. 46, n. 1, p. 11-21
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