RT Journal Article
T1 End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems
A1 Aedo Cuevas, Ignacio
A1 Díaz, Paloma
A1 Carroll, John M.
A1 Convertino, Gregorio
A1 Rosson, Mary Beth
AB Response to large-scale emergencies is a cooperative process that requires the active and coordinated participation of a variety of functionally independent agencies operating in adjacent regions. In practice, this essential cooperation is sometimes not attained or is reduced due to poor information sharing, non-fluent communication flows, and lack of coordination. We report an empirical study of IT-mediated cooperation among Spanish response agencies and we describe the challenges of adoption, information sharing, communication flows, and coordination among agencies that do not share a unity of command. We analyze three strategies aimed at supporting acceptance and surmounting political, organizational and personal distrust or skepticism: participatory design, advanced collaborative tools inducing cognitive absorption, and end-user communities of practice.
PB Elsevier
SN 0306-4573
YR 2010
FD 2010-01
LK https://hdl.handle.net/10016/7801
UL https://hdl.handle.net/10016/7801
LA eng
NO 11 pages, 4 figures.
NO This work has been funded by the Grant (PR2007-0271) and the Research Project (TSI2007-60388) of Spanish Ministry of Education and Science. SIGAME is a project funded by Dirección General de Protección Civil y Emergencias of Spanish Ministry of Interior.
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RD 3 jun. 2024