Publication: Simulação aplicada a processos de prestação de serviços
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2011
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2011-09-30
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Abstract
A simulação é uma ferramenta de análise que tem demonstrado grande relevância nos processos produtivos relativos à prestação de serviços. Este trabalho usa a simulação a eventos discretos para o estudo de um sistema de prestação de serviços onde se analisam as variáveis mais importantes e de maior impacto sobre o lucro e o nível de qualidade do serviço. Foi feito o delineamento de um experimento, a simulação do modelo construído e posterior análise. Os resultados mostram as variáveis mais importantes do sistema, permitindo conhecer onde se devem tomar medidas dentro do sistema para obter os melhores resultados. _____________________________________________________________________________________________________________________________
Simulation is an analysis tool that has proven to be relevant in service systems process applications. This work uses discrete event simulation to study a service system, in which the variables that have the most effect on profit and service levels were evaluated. The experiment was modelled, simulated and afterwards the results were analyzed. Results show the most important system variables, allowing decision makers to identify where the measures should be taken to obtain the best results.
Simulation is an analysis tool that has proven to be relevant in service systems process applications. This work uses discrete event simulation to study a service system, in which the variables that have the most effect on profit and service levels were evaluated. The experiment was modelled, simulated and afterwards the results were analyzed. Results show the most important system variables, allowing decision makers to identify where the measures should be taken to obtain the best results.
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Simulación, Prestación de servicios