Publication: Diseño de una red de comunicaciones voz-datos mediante el nuevo software de CommsMundi® para cliente empresarial
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2011-06
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2011-06-17
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Abstract
Este Proyecto Fin de Carrera presenta una plataforma avanzada de software de comunicaciones unificadas, CommsMundi®. Integra diversas tecnologías en una sola aplicación permitiendo tener una solución integrada de las Tecnologías de la Información y las Comunicaciones de bajo coste. Posteriormente se realiza el estudio de una solución de comunicaciones de voz y datos ya instalada en una empresa mediante arquitectura hardware convencional. Se analizan sus capacidades, su proceso de instalación, su funcionamiento, sus limitaciones y sus posibilidades de ampliación. El objetivo del proyecto es realizar el diseño y la configuración mediante CommsMundi® de la misma solución de comunicaciones ya instalada. Se muestran detenidamente los pasos necesarios para llevar a cabo su instalación y se evalúan sus características técnicas frente a la solución anterior. Finalmente se realiza un análisis económico comparativo que justifique la solución a implementar en proyectos futuros, desde el punto de vista de los costes de equipamiento, instalación, licencias de software, mantenimiento y coste operativo. En las conclusiones del capítulo final se comentan los resultados obtenidos a partir del estudio de las dos soluciones, permitiendo así obtener una idea global de las características diferenciadoras entre ambas. Se propone abrir nuevas líneas de investigación y colaboración entre la universidad y la empresa fabricante del software. Se debe destacar que el proyecto se basa en un caso real, tanto en las necesidades del cliente como en el enfoque técnico-económico y empresarial adoptado. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This degree project presents an advanced software platform of unified communications, CommsMundi®. It integrates diverse technologies in a single application obtaining an integrated solution of the Technologies of the Information and the Communications, at low cost. After that it is realized the study of a solution of voice and data communications already installed in a company by conventional hardware architecture. Its capacities, its process of installation, its operation, its limitations and its possibilities of extension are analyzed too. The goal of the project is the realization of the design and the configuration by means of CommsMundi® of the same solution of communications already installed. It shows the necessary steps to carry on with the installation together with the evaluation of its technical characteristics against the previous solution. Finally an economic comparative analysis is realized justifying the solution to take in future projects, from the point of view of the costs of equipment, installation, licenses of software, maintenance and operative cost. In the conclusions of the final chapter the results obtained from the study of the two solutions are commented, allowing to get a global idea of the differentiating characteristics between both. The opening of new lines of investigation and collaboration between the university and the manufacturing company of software are proposed. One is due to emphasize that the project is based on a real case, as much in the needs of the client like in the adopted technical-economic and enterprise approach.
This degree project presents an advanced software platform of unified communications, CommsMundi®. It integrates diverse technologies in a single application obtaining an integrated solution of the Technologies of the Information and the Communications, at low cost. After that it is realized the study of a solution of voice and data communications already installed in a company by conventional hardware architecture. Its capacities, its process of installation, its operation, its limitations and its possibilities of extension are analyzed too. The goal of the project is the realization of the design and the configuration by means of CommsMundi® of the same solution of communications already installed. It shows the necessary steps to carry on with the installation together with the evaluation of its technical characteristics against the previous solution. Finally an economic comparative analysis is realized justifying the solution to take in future projects, from the point of view of the costs of equipment, installation, licenses of software, maintenance and operative cost. In the conclusions of the final chapter the results obtained from the study of the two solutions are commented, allowing to get a global idea of the differentiating characteristics between both. The opening of new lines of investigation and collaboration between the university and the manufacturing company of software are proposed. One is due to emphasize that the project is based on a real case, as much in the needs of the client like in the adopted technical-economic and enterprise approach.
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CommsMundi, Centralita, Central de telefonía, Central de datos, VoIP, RDSI, VPN, Call center, IVR, Seguridad IP, Monitorización de red, Grabación de llamadas, Tarificación de llamadas, Switchboard, Telephony, Data, Exchange, Network monitoring, Recording calls, Pricing calls