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Personnel performance assessment in information systems outsourcing environments

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dc.affiliation.dptoUC3M. Departamento de Informáticaes
dc.affiliation.grupoinvUC3M. Grupo de Investigación: SoftLabes
dc.contributor.authorCasado-Lumbreras, Cristina
dc.contributor.authorSoto-Acosta, Pedro
dc.contributor.authorColomo Palacios, Ricardo
dc.contributor.authorOrdóñez de Pablos, Patricia
dc.date.accessioned2012-05-31T15:17:28Z
dc.date.available2012-05-31T15:17:28Z
dc.date.issued2011-10
dc.descriptionPaper presented at the 3rd World Summit on the Knowledge Society (WSKS 2010), Corfu, Greece, September 22-24, 2010
dc.description.abstractPurpose – The aim of this paper is to present a tool which uses semantic technologies for personnel performance and workplace learning assessment in outsourced information technology environments. Design/methodology/approach – The paper presents the tool from a technical perspective and introduces a use case that depicts the main features related to human resource management issues. Findings – Semantic technologies enable the monitoring of personnel throughout all of the phases of the management of outsourcing, basing itself on established communication standards used in leading business management tools and recent outsourcing efforts. This monitoring provides to human resource management issues an integrated approach to assess both employee performance and learning outcomes as a result of competence evaluation. Originality/value – The paper shows that semantic technologies can be applied to human resource management tools to bring its intrinsic characteristics to human resource management tasks including personnel and learning assessment.
dc.format.mimetypeapplication/pdf
dc.format.mimetypetext/plain
dc.identifier.bibliographicCitationJournal of Workplace Learning, Vol. 23 (7), 2011, pp. 468-482
dc.identifier.doi10.1108/13665621111162981
dc.identifier.issn1366 - 5626
dc.identifier.publicationfirstpage468
dc.identifier.publicationissue7
dc.identifier.publicationlastpage482
dc.identifier.publicationtitleJournal of Workplace Learning
dc.identifier.publicationvolume23
dc.identifier.urihttps://hdl.handle.net/10016/14415
dc.language.isoeng
dc.publisherEmerald
dc.relation.publisherversionhttp://dx.doi.org/10.1108/13665621111162981
dc.rights© Emerald Group Publishing Limited
dc.rights.accessRightsopen access
dc.subject.ecienciaInformática
dc.subject.otherOutsourcing
dc.subject.otherSemantic Web
dc.subject.otherInformation system outsourcing
dc.subject.otherPersonnel performance assessment
dc.subject.otherInformation technology
dc.titlePersonnel performance assessment in information systems outsourcing environments
dc.typeresearch article*
dc.type.hasVersionAM*
dspace.entity.typePublication
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