Publication: La gestión de calidad en las Administraciones Públicas Españolas: balance y perspectivas
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2013-07
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Instituto Nacional de Administración Pública
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Abstract
La institucionalización de la Gestión de Calidad en las Administraciones Públicas Españolas que tiene lugar durante la década de 2000 partiendo del marco de la Nueva Gestión Pública ha servido para consolidar la que ha sido una de las principales estrategias de modernización delas Administraciones Públicas en España. También ha facilitado un cambio cultural impulsando la apertura de las Administraciones Públicas a losnuevos retos que la modernización plantea en la actualidad: transparencia y buen gobierno, sostenibilidad e innovación.La crisis económica ha puesto en cuestión la Gestión de Calidad como estrategia en las Administraciones Públicas, para las que se proponennuevas líneas de modernización que, en muchos casos carecen de la oportuna perspectiva integral de la gestión y que abordan el proceso de modernización de una manera fragmentaria.Los autores, llevan a cabo una aproximación al análisis de la implantación de la Gestión de Calidad en los tres niveles de la Administración,aunque más centrado en la AGE en la que disponen de fuentes primarias, para realizar un balance acerca del grado de desarrollo de esta cultura degestión en las Administraciones Públicas Españolas. La conclusión del mencionado análisis es que la estrategia de implantación de la Gestión de Calidad en las Administraciones Públicas españolas,no solo sigue teniendo plena vigencia sino que constituye un paso necesario para abordar los nuevos retos que plantea la modernización en elámbito público desde una perspectiva racional y en concordancia con las necesidades y expectativas de la ciudadanía.
Institutionalizing Quality Management in Public Administrations of Spain was developed during the 2000s in the context of the New Public Management. The process served to strengthen the quality management as the main strategy of modernization of public administrations in Spain as well as to promote cultural change and drive the opening of government to the new challenges of modernization today: transparency and good governance, sustainability and innovation and new challenges for smart government. The economic crisis has called into question the Quality Management Strategies in Public Administration. In this time new lines are proposed for modernization, but in many cases, they lack a comprehensive management perspective and focus on the process of modernization in a fragmentary way. The authors analyzed the implementation of Quality Management at all three levels of the Spanish government, but more focused on the national administration, where primary sources of information are available. The article offers a perspective on the level of development of this management culture in the Public Administrations of Spain. The conclusion is that the strategy of implementation of Quality Management in the Spanish government not only remains full valid but is a critical need to confront the new challenges of modernization in the public sphere from a rational perspective and consistent step with the needs and expectations of citizens.
Institutionalizing Quality Management in Public Administrations of Spain was developed during the 2000s in the context of the New Public Management. The process served to strengthen the quality management as the main strategy of modernization of public administrations in Spain as well as to promote cultural change and drive the opening of government to the new challenges of modernization today: transparency and good governance, sustainability and innovation and new challenges for smart government. The economic crisis has called into question the Quality Management Strategies in Public Administration. In this time new lines are proposed for modernization, but in many cases, they lack a comprehensive management perspective and focus on the process of modernization in a fragmentary way. The authors analyzed the implementation of Quality Management at all three levels of the Spanish government, but more focused on the national administration, where primary sources of information are available. The article offers a perspective on the level of development of this management culture in the Public Administrations of Spain. The conclusion is that the strategy of implementation of Quality Management in the Spanish government not only remains full valid but is a critical need to confront the new challenges of modernization in the public sphere from a rational perspective and consistent step with the needs and expectations of citizens.
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Keywords
Administración Pública, Modernización, Gestión Pública, Gestión de Calidad, Sostenibilidad, Innovación, Public Administration, Modernization, Public Management, Quality Management, Sustainability, Innovation
Bibliographic citation
Ruiz López, Joaquín; Cuéllar Martín, Eloy. La gestión de calidad en las Administraciones Públicas Españolas : balance y perspectivas. Gestión y Análisis de Políticas Públicas, julio-diciembre 2013, nueva época, n. 10, pp. 1-18