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Performance feedback and productivity: Evidence from a field experiment

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dc.affiliation.dptoUC3M. Departamento de Economía de la Empresaes
dc.affiliation.grupoinvUC3M. Grupo de Investigación: Innovación, Organización y Comercialización de las Empresases
dc.contributor.authorAwaysheh, Amrou
dc.contributor.authorBonet, Rocio
dc.contributor.authorOrtega, Jaime
dc.contributor.funderComunidad de Madrides
dc.contributor.funderMinisterio de Ciencia e Innovación (España)es
dc.contributor.funderMinisterio de Economía y Competitividad (España)es
dc.date.accessioned2023-09-25T11:24:25Z
dc.date.available2023-09-25T11:24:25Z
dc.date.issued2023-01-01
dc.description.abstractWe theorize that employees use the performance feedback they receive to reassess their beliefs about the marginal benefit of their effort, which may lead them to increase or reduce their effort. To test our model, we conduct a field experiment at the distribution center of a Fortune 500 firm where employees receive individual performance pay, and we study two types of feedback, individual and relative. The results show that employees react to feedback content in a way that is consistent with the model: They increase their effort if the information provided implies that the marginal benefit of increasing effort is high and decrease it if they learn that it is low. Moreover, performance feedback has a greater impact on the lower quantiles of the distribution of productivity.en
dc.description.sponsorshipWe thank Anil Arya, the senior editor, and two anonymous reviewers for their comments and suggestions. Earlier versions of this paper were presented at the Strategic Management Society annual meeting (Berlin, September 2016), Madrid Work and Organizations Workshop (May 2017), and Wharton People and Organizations conference (Philadelphia, PA, October 2017), and at seminars at CUNEF and Indiana University. We are grateful to participants at these conferences and to Benjamin Barber for their comments and suggestions. All remaining errors are our own. Jaime Ortega acknowledges partial financial support from grant PGC2018-098767-B-C21 (MCI/AEI/FEDER, UE) and from the Madrid Government (Comunidad de Madrid-Spain) under the Multiannual Agreement with UC3M in the line of Excellence of University Professors (EPUC3M12), and in the context of the V PRICIT (Regional Programme of Research and Technological Innovation). Rocio Bonet acknowledges partial financial support from the Spanish Ministry of Economy and Competitiveness (MCIU), State Research Agency (AEI), and European Regional Development Fund (ERDF) Grant No. PGC2018-098767-B-C22.en
dc.format.extent18es
dc.identifier.bibliographicCitationAwaysheh, A., Bonet, R., & Ortega, J. (2022). Performance Feedback and Productivity: Evidence from a field experiment. Production and Operations Management, 32(1), 98-115.en
dc.identifier.doihttps://doi.org/10.1111/poms.13827
dc.identifier.issn1059-1478
dc.identifier.publicationfirstpage98es
dc.identifier.publicationissue1es
dc.identifier.publicationlastpage115es
dc.identifier.publicationtitleProduction and Operations Managementen
dc.identifier.publicationvolume32es
dc.identifier.urihttps://hdl.handle.net/10016/38437
dc.identifier.uxxiAR/0000032502
dc.language.isoengen
dc.publisherWileyes
dc.relation.projectIDGobierno de España. PGC2018-098767-B-C21es
dc.relation.projectIDComunidad de Madrid. EPUC3M12es
dc.relation.projectIDAT-2022es
dc.relation.projectIDGobierno de España. PGC2018-098767-B-C22es
dc.rights© 2022 The Authors. Production and Operations Management published by Wiley Periodicals LLC on behalf of Production and Operations Management Society.en
dc.rightsAtribución-NoComercial-SinDerivadas 3.0 España*
dc.rights.accessRightsopen accessen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/*
dc.subject.ecienciaEconomíaes
dc.subject.ecienciaEmpresaes
dc.subject.otherProductivityen
dc.subject.otherDistribution centeren
dc.subject.otherFeedback contenten
dc.subject.otherIncentive payen
dc.subject.otherInformation systemsen
dc.subject.otherPerformance feedbacken
dc.titlePerformance feedback and productivity: Evidence from a field experimenten
dc.typeresearch article*
dc.type.hasVersionVoR*
dspace.entity.typePublication
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