Colomo Palacios, RicardoCasado-Lumbreras, CristinaSoto-Acosta, PedroGarcía Crespo, Ángel2012-07-102012-07-102011-11-14Behaviour & Information Technology, (2011), [9 p.]0144-929X (Print)1362-3001 (Online)https://hdl.handle.net/10016/14869Given the importance of software in today's world, the development of software systems is a key activity that requires complex management scenarios. This article explores the implications of hard decisions in the context of software development projects (SDPs). More in deep, it focuses on the emotional consequences of making hard decisions in IT organisations. Complex SDPs involve a great variety of actors. This fact entails morale, feelings and emotions, which play an important role for communication, interaction and, ultimately, decision making. The aim of the article is twofold. First (Study 1), to identify which are the most important hard decisions in SDPS. Second (Study 2), to study the influence of emotions on decision-making processes (Study 2). Findings show the complex emotional consequences and difficulties that managers must face in hard decision-making processes.application/pdfeng© 2011 Taylor & FrancisDecision makingTask analysisHard decisionsEmotionsSoftware project managementDelphi methodInformation systems successEmotional responseOrganisational performanceresearch articleInformática10.1080/0144929X.2011.630414open accessBehaviour & Information Technology