Colomo Palacios, RicardoFernandes, EduardoSoto-Acosta, PedroSabbagh, Marc2012-05-212012-05-212011-08International Journal of Information Management (Aug. 2011), 31(4), 395-3990268-4012395https://hdl.handle.net/10016/14355Software must evolve in order to adapt to new demands and scenarios. In the case of packaged software that can be customized, this evolution implies the maintenance of both out-of-the-box and customized functionality alike. New user interface technologies provide a way to interact with applications that software vendors are forced to incorporate in order to meet new user and market requirements. Packaged software vendors are facing software evolution processes in order to attract more customers and conserve the existing ones. This case analysis describes the evolution of packaged software, Meta4 PeopleNet, towards the addiction of Rich Internet Applications features to a Human and Intellectual Capital Management tool. The findings and lessons learned presented in this case study provide useful insights for packaged software vendors facing software product evolution.application/pdfeng© 2011 ElsevierSoftware productsIntellectual capitalCooperative and human aspectsRich Internet Applicationresearch articleInformática10.1016/j.ijinfomgt.2011.04.001open access3954399International Journal of Information Management31