RT Journal Article
T1 Valuable business knowledge asset discovery by processing unstructured data
A1 Sánchez Segura, María Isabel
A1 González Cruz, Roxana
A1 Medina Domínguez, Fuensanta
A1 Dugarte Peña, Germán Lenin
AB Modern organizations are challenged to enact a digital transformation and improve their competitiveness while contributing to the ninth Sustainable Development Goal (SGD), 'Build resilient infrastructure, promote sustainable industrialization and foster innovation'. The discovery of hidden process data's knowledge assets may help to digitalize processes. Working on a valuable knowledge asset discovery process, we found a major challenge in that organizational data and knowledge are likely to be unstructured and undigitized, constraining the power of today's process mining methodologies (PMM). Whereas it has been proved in digitally mature companies, the scope of PMM becomes wider with the complement proposed in this paper, embracing organizations in the process of improving their digital maturity based on available data. We propose the C4PM method, which integrates agile principles, systems thinking and natural language processing techniques to analyze the behavioral patterns of organizational semi-structured or unstructured data from a holistic perspective to discover valuable hidden information and uncover the related knowledge assets aligned with the organization strategic or business goals. Those assets are the key to pointing out potential processes susceptible to be handled using PMM, empowering a sustainable organizational digital transformation. A case study analysis from a dataset containing information on employees' emails in a multinational company was conducted.
PB MDPI
SN 2071-1050
YR 2022
FD 2022-10-02
LK https://hdl.handle.net/10016/37151
UL https://hdl.handle.net/10016/37151
LA eng
NO This work was supported by the RESTART project "Continuous Reverse Engineering for Software Product Lines/Ingeniería Inversa Continua para Líneas de Productos de Software" (ref. RTI2018-099915-B-I00), 2018 National Societal Challenge-Oriented R&D&I Research Program Call for R&D Projects and, also, by the R&D+I for a Smart Digital Transformation of Occupational Health And Safety (OHS) Research Chair.
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RD 30 jun. 2024