RT Journal Article T1 Software product evolution for Intellectual Capital Management: the case of Meta4 PeopleNet A1 Colomo Palacios, Ricardo A1 Fernandes, Eduardo A1 Soto-Acosta, Pedro A1 Sabbagh, Marc AB Software must evolve in order to adapt to new demands and scenarios. In the case of packaged software that can be customized, this evolution implies the maintenance of both out-of-the-box and customized functionality alike. New user interface technologies provide a way to interact with applications that software vendors are forced to incorporate in order to meet new user and market requirements. Packaged software vendors are facing software evolution processes in order to attract more customers and conserve the existing ones. This case analysis describes the evolution of packaged software, Meta4 PeopleNet, towards the addiction of Rich Internet Applications features to a Human and Intellectual Capital Management tool. The findings and lessons learned presented in this case study provide useful insights for packaged software vendors facing software product evolution. PB Elsevier SN 0268-4012 YR 2011 FD 2011-08 LK https://hdl.handle.net/10016/14355 UL https://hdl.handle.net/10016/14355 LA eng NO This work is supported by the Spanish Ministry of Industry, Tourism, and Commerce under the project TSI-020100-2009-108 "ISDAC_Integración, Soporte y Difusión de Aplicaciones Complejas" and under the project TSI-020100-2009-111 "CIEDI_Creación dinámica de Interfaces avanzadas para Entornos Diversos" DS e-Archivo RD 1 may. 2024