An analysis of automatic teller machine usage by older adults : a structured interview approach

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dc.contributor.author Rogers, Wendy A.
dc.contributor.author Gilbert, D. Kristen
dc.contributor.author Cabrera, Elizabeth F.
dc.date.accessioned 2010-05-04T10:04:39Z
dc.date.available 2010-05-04T10:04:39Z
dc.date.issued 1997-06
dc.identifier.bibliographicCitation Applied Ergonomics, 1997, v. 28, n. 3, pp. 173-180
dc.identifier.issn 0003-6870
dc.identifier.uri http://hdl.handle.net/10016/7160
dc.description.abstract It is often assumed that automatic teller machines (ATMs) are inherently easy to use and require no training. However, there is evidence to suggest that ATM users do experience difficulty when learning to use the system. The purpose of the present study was to conduct an in-depth analysis of ATM usage by older adults. Our approach consisted of telephone interviews followed by structured individual interviews. The goals were to understand the problems encountered by ATM users, to determine how ATMs might be better designed and to assess the training needs of older individuals. The phone interview data provide information about the relationships between age, sex and ATM usage within the adult sample, as well as information about why some people choose not to use ATMs. The structured interview data provide a more in-depth view of the concerns of both users and non-users, and information about training needs. The training and design implications of the results are discussed
dc.format.mimetype text/plain
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Elsevier
dc.title An analysis of automatic teller machine usage by older adults : a structured interview approach
dc.type article
dc.type.review PeerReviewed
dc.description.status Publicado
dc.relation.publisherversion http://dx.doi.org/10.1016/S0003-6870(96)00076-2
dc.subject.eciencia Economía
dc.identifier.doi 10.1016/S0003-6870(96)00076-2
dc.rights.accessRights openAccess
dc.identifier.publicationfirstpage 173
dc.identifier.publicationissue 3
dc.identifier.publicationlastpage 180
dc.identifier.publicationtitle Applied Ergonomics
dc.identifier.publicationvolume 28
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