ISO 9000 and the total quality management models

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Show simple item record Pacios Lozano, Ana Reyes 2017-12-14T11:22:33Z 2017-12-14T11:22:33Z 1997-05
dc.identifier.bibliographicCitation Pacios Lozano, A. R. (1997). ISO 9000 and the total quality management models. Library Management, vol.18, no. 3, pp.148-150
dc.identifier.issn 0143-5124
dc.description.abstract Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation far Quality Management and Malcolm Baldrige Awards.
dc.format.extent 4
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Emerald Insight
dc.rights © Emerald 1997
dc.subject.other Baldrige Award
dc.subject.other European Foundation for Quality Management
dc.subject.other ISO 9000
dc.subject.other TQM
dc.title ISO 9000 and the total quality management models
dc.type article
dc.subject.eciencia Biblioteconomía y Documentación
dc.rights.accessRights openAccess
dc.type.version acceptedVersion
dc.identifier.publicationfirstpage 148
dc.identifier.publicationissue 3
dc.identifier.publicationlastpage 150
dc.identifier.publicationtitle Library Management
dc.identifier.publicationvolume 18
dc.identifier.uxxi AR/0000020614
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