ISO 9000 and the total quality management models

dc.contributor.author	Pacios Lozano, Ana Reyes
dc.date.accessioned	2017-12-14T11:22:33Z
dc.date.available	2017-12-14T11:22:33Z
dc.date.issued	1997-05
dc.identifier.bibliographicCitation	Pacios Lozano, A. R. (1997). ISO 9000 and the total quality management models. Library Management, vol.18, no. 3, pp.148-150
dc.identifier.issn	0143-5124
dc.identifier.uri	http://hdl.handle.net/10016/26058
dc.description.abstract	Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation far Quality Management and Malcolm Baldrige Awards.
dc.format.extent	4
dc.format.mimetype	application/pdf
dc.language.iso	eng
dc.publisher	Emerald Insight
dc.rights	© Emerald 1997
dc.subject.other	Baldrige Award
dc.subject.other	European Foundation for Quality Management
dc.subject.other	ISO 9000
dc.subject.other	TQM
dc.title	ISO 9000 and the total quality management models
dc.type	article
dc.subject.eciencia	Biblioteconomía y Documentación
dc.identifier.doi	https://doi.org/10.1108/01435129710166464
dc.rights.accessRights	openAccess
dc.type.version	acceptedVersion
dc.identifier.publicationfirstpage	148
dc.identifier.publicationissue	3
dc.identifier.publicationlastpage	150
dc.identifier.publicationtitle	Library Management
dc.identifier.publicationvolume	18
dc.identifier.uxxi	AR/0000020614