ISO 9000 and the total quality management models

Pacios Lozano, Ana Reyes

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ISO 9000 and the total quality management models

Autor(es): Pacios Lozano, Ana Reyes

Editorial: Emerald Insight

Fecha de edición: 1997-05

Cita: Pacios Lozano, A. R. (1997). ISO 9000 and the total quality management models. Library Management, vol.18, no. 3, pp.148-150

ISSN: 0143-5124

DOI: https://doi.org/10.1108/01435129710166464

Palabras clave: Baldrige Award , European Foundation for Quality Management , ISO 9000 , TQM

URI: http://hdl.handle.net/10016/26058

Derechos: © Emerald 1997

Resumen:

Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation far Quality Management and [+]

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