Service innovation in manufacturing firms : evidence from Spain

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dc.contributor.author Santamaría Sánchez, Luis
dc.contributor.author Nieto Sánchez, María Jesús
dc.contributor.author Miles, Ian
dc.date.accessioned 2012-02-27T19:38:38Z
dc.date.available 2012-02-27T19:38:38Z
dc.date.issued 2012-02
dc.identifier.bibliographicCitation Technovation, February 2012, v. 32, n. 2, pp. 144–155
dc.identifier.issn 0166-4972
dc.identifier.uri http://hdl.handle.net/10016/13490
dc.description.abstract The ways in which manufacturing firms come to offer services to customers – servitisation or servicisation – are attracting considerable attention. This paper examines an innovation survey of Spanish firms in order to investigate one aspect of this phenomenon: the introduction of new or improved services by manufacturers. Specifically, the paper analyses the determinants of service innovations in manufacturers and determines whether they differ from those of product or process innovations in these same firms. The study finds that almost 20 percent of the firms in the sample have introduced such services in the recent past and that important differences exist between service and product (goods) innovations, with service innovations being particularly related to human resource development and closer links to customers. This suggests that service innovation by manufacturers has much in common with the innovation patterns detected in service sector firms. Intriguing differences across manufacturing sectors are also noted, with the lowest- and highest-tech sectors reporting more service innovations than the medium-tech sectors
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Elsevier
dc.rights ©Elsevier
dc.subject.other Innovation
dc.subject.other Manufacturing
dc.subject.other Service
dc.subject.other Servitisation
dc.title Service innovation in manufacturing firms : evidence from Spain
dc.type article
dc.description.status Publicado
dc.relation.publisherversion http://dx.doi.org/10.1016/j.technovation.2011.08.006
dc.subject.eciencia Empresa
dc.identifier.doi 10.1016/j.technovation.2011.08.006
dc.rights.accessRights openAccess
dc.type.version acceptedVersion
dc.identifier.publicationfirstpage 144
dc.identifier.publicationissue 2
dc.identifier.publicationlastpage 155
dc.identifier.publicationtitle Technovation
dc.identifier.publicationvolume 32
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