Hotel management in Cuba and the transfer of best practices

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Show simple item record Cerviño, Julio Bonache, Jaime 2011-10-07T17:58:47Z 2011-10-07T17:58:47Z 2005
dc.identifier.bibliographicCitation International Journal of Contemporary Hospitality Management, 2005, v. 17, n. 6/7, pp. 455-468
dc.identifier.issn 0959-6119
dc.description.abstract The main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. The authors use both secondary and primary research sources based on fieldwork carried out in Cuba during the first semester of 2003 and a later visit during the months of December 2003 and January 2004. Eight in depth interviews were conducted with senior executives of Cuban, Spanish and French hotel corporations. The paper presents a scenario where the state’s role in the protection of the socialist revolutionary principles, combined with the need to adopt some market based management practices, constitutes a singular case in the world of hotel management. In the current Cuban institutional context, the implementation of some western best management practices can produce significant results, while others produce negative outcomes, and therefore, should be held back until the institutional context is changed. The paper has implications for managers in suggesting that from a hotel perspective, the application of universally accepted best management practices must be carried out practice by practice and country by country. This paper contributes to increased knowledge about the dilemmas of managing hotels in a still highly centralised socialist country but with an increasingly market based economy
dc.format.mimetype application/pdf
dc.language.iso eng
dc.publisher Emerald
dc.rights ©Emerald Group Publishing Limited
dc.subject.other Cuba
dc.subject.other Best practice
dc.subject.other Hospitality management
dc.subject.other Hotel and catering industry
dc.title Hotel management in Cuba and the transfer of best practices
dc.type article
dc.description.status Publicado
dc.subject.eciencia Empresa
dc.identifier.doi 10.1108/09596110510612103
dc.rights.accessRights openAccess
dc.type.version acceptedVersion
dc.identifier.publicationfirstpage 455
dc.identifier.publicationissue 6/7
dc.identifier.publicationlastpage 468
dc.identifier.publicationtitle International Journal of Contemporary Hospitality Management
dc.identifier.publicationvolume 17
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