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Online communication in a rehabilitation setting: Experiences of patients with chronic conditions using a web portal in Denmark

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dc.affiliation.dptoUC3M. Departamento de Comunicaciónes
dc.contributor.authorCerdán de las Heras, José Manuel
dc.contributor.authorCatalán Matamoros, Daniel Jesús
dc.contributor.authorWarny Berg, Sarah
dc.date.accessioned2021-03-18T10:16:49Z
dc.date.available2021-03-18T10:16:49Z
dc.date.issued2017
dc.description.abstractObjective: To gain insight into the experiences of patients with long-term conditions enrolled in an online rehabilitation programme using a web portal. Methods: Danish outpatients were recruited from a rehabilitation department and were granted access to a web portal which included an online rehabilitation programme with key information, clinical advice, and self-management activities. After two weeks, patients were invited to participate in focus groups. A topic guide was used to explore this new online rehabilitation programme in relation to participants' experiences. Results: Fourteen participants, ranging from 42 to 72 years old, were allocated into three focus groups. Participants mainly reported negative experiences by the following four themes: "patients" "experiences", "technical aspects", "areas for improvement", and "digitalization added value". Conclusion: Participants mainly reported negative experiences and suggested combining both face-to-face consultations with online care by user-friendly web portals. This will ensure a positive contribution from digital communication tools to rehabilitation. Practice implications: Patients' experiences should be considered in the design of web portals in rehabilitation which could help healthcare organizations when developing online rehabilitation programmes.en
dc.format.extent7es
dc.identifier.bibliographicCitationPatient Education and Counseling. N. 100 (2017), pp. 2283-2289es
dc.identifier.doihttps://doi.org/10.1016/j.pec.2017.06.023
dc.identifier.issn0738-3991
dc.identifier.publicationfirstpage2283es
dc.identifier.publicationissue12es
dc.identifier.publicationlastpage2289es
dc.identifier.publicationtitlePatient Education and Counselingen
dc.identifier.publicationvolume100es
dc.identifier.urihttps://hdl.handle.net/10016/32174
dc.identifier.uxxiAR/0000020818
dc.language.isoenges
dc.publisherInternational Association for Communication in Healthcare (EACH) and the Academy of Communication in Healthcare (ACH)en
dc.relation.publisherversionhttps://reader.elsevier.com/reader/sd/pii/S0738399117303713?token=407D4BE138503F303DFF519D364212A8AC001AD9ED2D86C69A5F4C269F436513AF4BC8A3E2A917E4A636FB6284057EF9es
dc.rights© 2017 Elsevier B.V. All rights reserved.es
dc.rights.accessRightsopen accesses
dc.subject.ecienciaCiencias de la Informaciónes
dc.subject.otherCommunicationen
dc.subject.otherWeb portalen
dc.subject.otherPatient's experiencesen
dc.subject.otherEhealthen
dc.subject.otherRehabilitationen
dc.titleOnline communication in a rehabilitation setting: Experiences of patients with chronic conditions using a web portal in Denmarken
dc.typeresearch article*
dc.type.hasVersionAM*
dspace.entity.typePublication
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