Publication:
Developing multimodal conversational agents: from the use of VoiceXML to Android-based applications

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2014
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Springer
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Abstract
The current industrial development of commercial conversational agents and dialog systems deploys robust interfaces in strictly defined application domains. However, commercial systems have not yet adopted new perspectives proposed in the academic settings, which would allow straightforward adaptation of these interfaces. In this paper, we propose two approaches to bridge the gap between the academic and industrial perspectives in order to develop conversational agents using an academic paradigm for dialog management while employing the industrial standards, like the VoiceXML language or the Android OS. Our proposal has been evaluated with the successful development of different spoken and multimodal systems.
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Proceedings of: 12th International Conference on Practical Applications of Agents and Multi-Agent Systems, PAAMS 2014, Salamanca, Spain, June 4-6, 2014.
Keywords
Human-agent interaction, User interfaces, Conversational agents, Spoken and multimodal interaction, Statistical methodologies
Bibliographic citation
Griol D., Molina J.M., Sanchis de Miguel A. (eds.) (2014) Advances in Practical Applications of Heterogeneous Multi-Agent Systems. The PAAMS Collection, 12th International Conference, PAAMS 2014, Salamanca, Spain, June 4-6, 2014. Proceedings. (Lecture Notes in Computer Science, 8473). Springer, pp. 335-338.