Publication: Training plans, manager’s characteristics and innovation in the accommodation industry
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Publication date
2012
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Advisors
Tutors
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Publisher
Elsevier
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Abstract
This paper explores the effect of training plans and managerial characteristics on innovation activity in
the hospitality sector. This sector is featured by being labor-intensive so the examination of employment
and managers skills deserves attention in order to determine the level of quality and competitive
advantage in the provision of services. The data in the paper comes from a questionnaire administered
to hotel managers in a representative sample of hotels in the Balearic Islands, a leading tourist destination.
Results suggest that training plans positively affect innovation-related decisions and the extent of
their implementation; however, managers should have more than experience to manage the innovation
change, specifically skills and capabilities
Description
Keywords
Innovación, Hoteles, Formación
Bibliographic citation
International Journal of Hospitality Management, 2012, v. 31, forthcoming