Publication: Análisis y estudio sobre el gobierno y gestión de los servicios de TI en el mercado español
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2010-12
Defense date
2010-12-16
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Abstract
Este proyecto es un informe completo sobre la investigación realizada con el objeto de conocer cuál es la situación en la investigación, difusión del conocimiento, e implantación en las organizaciones que operan en España, con respecto a diferentes protocolos, buenas prácticas y normativas relacionadas con Gobierno y Gestión de Servicios TI (GyGS TI).
Para la mejor visualización y comprensión de este documento se ha dejado en el mismo formato en el que se entregará a los participantes en los cuestionarios, a los socios de itSMF, y a otro amplio grupo de personas que han mostrado interés en este Observatorio. De manera que, en el anexo, encontrarán el documento “An{lisis y Estudio sobre el Gobierno y Gestión de los Servicios TI en el Mercado Español” en su formato original.
Este Observatorio ha sido realizado durante los años 2008 y 2010, el cual analiza la situación pasada sobre el Gobierno y Gestión de los Servicios de TI (GyGSTI) entre las empresas que operan en España, este análisis se realiza a través de los resultados del cuestionario realizado en 2008, y prepara un segundo cuestionario para la conocer la situación en el 2010. Al mismo tiempo, realiza un estudio sobre el conocimiento existente en torno al Gobierno y Gestión de Servicios TI, a través de estudiar los libros más representativos sobre GyGS TI, las publicaciones académicas de investigación de GyGS, las principales empresas de análisis TI, y la situación sobre la difusión en el mercado español sobre GyGS TI a través de las revistas especializadas. Igualmente, el estudio ofrecerá una visión de la implantación de GyGS TI para que las empresas de cualquier tamaño puedan tener acceso, y realizar una comparativa (benchmarking) sobre su estado frente a sus iguales. Para finalmente ofrecer una visión de la evolución temporal del 2008 al 2010 y unas tendencias futuras.
El objetivo es, entonces, analizar el estado y la implantación del GyGS TI entre las empresas que operan en España, e igualmente analizar la creación y difusión del conocimiento sobre esta misma área. _____________________________________________________________________________________________________________________________________________
This project is a comprehensive report on the investigation in order to know what the situation in the research, knowledge dissemination, and implementation in organizations operating in Spain, with respect to different protocols, best practices and regulations related to IT Governance and Service Management (IT G&SM). For best viewing and understanding the final document is left in the same format as that given to participants in the questionnaires, itSMF members, and another large group of people who have shown interest in this Observatory. So, in the Annex, will find the “Analysis and Study on the IT Government and Service Management in the Spanish Market” in its original format. This final document is the result of the Observatory carried out during the years 2008 and 2010, which analyzes the past situation on the Governance and Service Management of IT Services (IT G&SM) between companies operating in Spain, this analysis is performed through the results the survey conducted in 2008, and prepares a second questionnaire to ascertain the situation in 2010. At the same time, it is also carried out a study on the existing knowledge about IT Government and IT Service Management, by studying the most representative books on these fields, publications academic research, major IT analyst firms, and the situation on the IT GSM Spanish market through specialized magazines. As well as, the study will provide for companies of any size an overview of the implementation of IT GSM Spanish implantation, thus these companies will be able to benchmark theirselves with their peers. Finally, this document gives an overview of the temporal evolution from 2008 to 2010 and some future trends. The aim is, then, to analyze the status and implementation of IT GSM among companies operating in Spain, and also to discuss about the creation and dissemination of knowledge on this same area.
This project is a comprehensive report on the investigation in order to know what the situation in the research, knowledge dissemination, and implementation in organizations operating in Spain, with respect to different protocols, best practices and regulations related to IT Governance and Service Management (IT G&SM). For best viewing and understanding the final document is left in the same format as that given to participants in the questionnaires, itSMF members, and another large group of people who have shown interest in this Observatory. So, in the Annex, will find the “Analysis and Study on the IT Government and Service Management in the Spanish Market” in its original format. This final document is the result of the Observatory carried out during the years 2008 and 2010, which analyzes the past situation on the Governance and Service Management of IT Services (IT G&SM) between companies operating in Spain, this analysis is performed through the results the survey conducted in 2008, and prepares a second questionnaire to ascertain the situation in 2010. At the same time, it is also carried out a study on the existing knowledge about IT Government and IT Service Management, by studying the most representative books on these fields, publications academic research, major IT analyst firms, and the situation on the IT GSM Spanish market through specialized magazines. As well as, the study will provide for companies of any size an overview of the implementation of IT GSM Spanish implantation, thus these companies will be able to benchmark theirselves with their peers. Finally, this document gives an overview of the temporal evolution from 2008 to 2010 and some future trends. The aim is, then, to analyze the status and implementation of IT GSM among companies operating in Spain, and also to discuss about the creation and dissemination of knowledge on this same area.
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Tecnologías de la información, Industria de la información