A framework for analyzing performance in higher education

Duque, Lola C.

Publication:
A framework for analyzing performance in higher education

dc.affiliation.dpto	UC3M. Departamento de Economía de la Empresa	es
dc.contributor.author	Duque, Lola C.
dc.contributor.editor	Universidad Carlos III de Madrid. Departamento de Economía de la Empresa
dc.date.accessioned	2013-07-08T17:26:37Z
dc.date.available	2013-07-08T17:26:37Z
dc.date.issued	2013-07
dc.description.abstract	Drawing on Tinto’s dropout intentions model (1975), Bean’s socialization model (1985), Astin’s involvement theory (1999), and the service marketing literature, this research presents a conceptual framework for analyzing students’ satisfaction, perceived learning outcomes, and dropout intentions. This framework allows for a better understanding of how students assess the university experience and how these perceptions affect future intentions. This article presents four studies testing fragments of the framework using data sets come from three countries and various undergraduate programs (business, economics, geography, and nursing). The models are tested using structural equation modeling with data collected using a questionnaire adapted to the specific contexts. The models have the ability to explain the studies’ dependent variables and offer practical utility for decision making. Applicability of the conceptual framework is evaluated in various contexts and with different student populations. One important finding is that student co-creation can be as important as perceived service quality in explaining students’ cognitive learning outcomes, which in turn explain a high percentage of satisfaction and affective learning outcomes. The studies also shed light on the roles of variables such as emotional exhaustion and dropout intentions
dc.description.sponsorship	The author acknowledges support received from the Spanish Ministries of Education and Science, and Economy and Competitiveness (Projects SEJ2007-65897, EA2007-0184 and ECO2011-27942) and the collaboration of the universities and departments involved in the study
dc.format.mimetype	application/pdf
dc.identifier.repec	wb132403
dc.identifier.uri	https://hdl.handle.net/10016/17276
dc.language.iso	eng
dc.relation.ispartofseries	UC3M Working papers. Business Economics
dc.relation.ispartofseries	13-03
dc.relation.projectID	Gobierno de España. ECO2011-27942
dc.rights	Atribución-NoComercial-SinDerivadas 3.0 España
dc.rights.accessRights	open access
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subject.eciencia	Empresa
dc.subject.other	Subjective measures
dc.subject.other	Satisfaction
dc.subject.other	Perceived quality
dc.subject.other	Performance
dc.subject.other	Higher education
dc.title	A framework for analyzing performance in higher education
dc.type	working paper	*
dc.type.hasVersion	SMUR	*
dspace.entity.type	Publication